Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you") and Vertex Solutions LLC ("Vertex", "we", "us"). By accessing our website, requesting a quote, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

2. Services

Vertex provides enterprise software development, artificial intelligence, cloud solutions, business automation, ERP/CRM development, mobile and web application development, API integration, cyber security, UI/UX design and technology consulting services (the "Services"). The specific scope, deliverables, timeline and fees for any engagement will be set out in a separate written proposal, statement of work or service agreement ("Order"), which forms part of these Terms.

3. Quotes and Proposals

Quotes and proposals provided by Vertex are estimates based on the information available at the time and are valid for 30 days unless otherwise stated. Final pricing is confirmed in the signed Order. Changes to project scope after an Order is signed may result in a revised quote via a documented change request.

4. Subscription Plans

In addition to custom project engagements, Vertex offers self-service software subscription plans (currently Starter, Growth and Enterprise, described on our Pricing page) that you may purchase directly online.

• Subscriptions are billed in advance on a recurring monthly or yearly basis, at the price and billing cycle selected at checkout, and automatically renew at the end of each billing period until cancelled;
• You may pause, change or cancel your subscription at any time from your account dashboard; cancellation takes effect at the end of the current paid billing period unless otherwise required by law;
• We may update subscription pricing from time to time; any price change will apply from your next renewal and will be communicated to you in advance;
• Payment is processed by a third-party payment gateway (such as Checkout.com, Worldpay, Nuvei or another provider we may use); we do not store your full card details on our servers;
• If a renewal payment fails, we may retry the charge, suspend access to paid features, or cancel the subscription after reasonable notice.

5. Fees and Payment

Unless otherwise agreed in an Order or during checkout for a subscription plan:

• Fixed-scope projects are typically invoiced in milestone-based installments (e.g. deposit, mid-project, delivery);
• Dedicated team and hourly consulting engagements are invoiced on a recurring basis (e.g. monthly) based on time recorded;
• Subscription plans are billed automatically to the payment method on file at the start of each billing cycle;
• Invoices for project engagements are due within the payment terms stated on the invoice, typically 14–30 days from the invoice date;
• Late payments may accrue interest and may result in suspension of Services until outstanding amounts are settled;
• All fees are exclusive of applicable taxes, duties and bank or payment processing charges unless stated otherwise.

6. Client Responsibilities

You agree to provide timely access to information, personnel, systems, credentials and feedback reasonably required for us to perform the Services, and to review and approve deliverables within the timeframes agreed in the applicable Order. Delays caused by incomplete or delayed client input may affect project timelines and are not attributable to Vertex.

7. Intellectual Property

Subject to full payment of all fees due under the applicable Order, ownership of custom-developed deliverables (source code, designs and documentation created specifically for the Client) transfers to the Client upon final payment. Vertex retains ownership of its pre-existing tools, frameworks, libraries, methodologies and general know-how used in delivering the Services, and grants the Client a perpetual, royalty-free license to use any such pre-existing materials as incorporated into the final deliverables. Third-party components (open-source libraries, licensed software, etc.) remain subject to their own license terms.

8. Confidentiality

Each party agrees to keep confidential any non-public business, technical or financial information disclosed by the other party in connection with an engagement, and to use it solely for the purpose of performing or receiving the Services. This obligation survives termination of the engagement and may be further detailed in a separate non-disclosure agreement.

9. Warranties

Vertex warrants that Services will be performed with reasonable skill and care, consistent with generally accepted industry standards. We warrant that deliverables will materially conform to the agreed specifications for a period defined in the applicable Order (typically 30–90 days post-delivery), during which we will remedy material defects at no additional cost. Except as expressly stated, Services and deliverables are provided without warranties of any other kind, express or implied, to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, Vertex's total liability arising out of or relating to an engagement shall not exceed the total fees paid by the Client under the applicable Order in the twelve (12) months preceding the claim. Neither party shall be liable for indirect, incidental, special or consequential damages, including loss of profits or data, except in cases of gross negligence, willful misconduct, or where such limitation is not permitted by law.

11. Term and Termination

Either party may terminate an engagement as set out in the applicable Order, typically with written notice. Upon termination, the Client shall pay for all Services performed and expenses reasonably incurred up to the effective date of termination. Sections relating to intellectual property, confidentiality, payment obligations and limitation of liability survive termination.

12. Refunds

Refund eligibility is governed by our Refund Policy, which forms part of these Terms.

13. Governing Law

These Terms are governed by the laws of the Republic of Uzbekistan, without regard to conflict of law principles, unless otherwise agreed in writing in a specific Order for clients contracting through a different Vertex office.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms. Material changes affecting an active Order will be communicated directly to the Client.

15. Contact Us

Questions about these Terms can be directed to info@vertexsolutions.com.